Sr Salesforce Support Engineer

Barracuda Networks

Barracuda Networks

Customer Service, Sales & Business Development
Bengaluru, Karnataka, India
Posted on Friday, May 17, 2024

Job ID: 25-134

Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers’ journey. More than 200,000 organizations worldwide trust Barracuda to protect them — in ways they may not even know they are at risk — so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
  • This position will collaborate with other Developers, Business Analysts, Business Users and quality assurance staff to Support and Maintain Salesforce.
  • Responsible for owning, driving, and providing daily front line sales support to the users through our Salesforce Service Cloud process.
  • Accountable for the system UAT testing of new / updated sales processes & functionality before itis released to the sales team.
  • Monitor Support queue and bringing to Development team for any repetitive issues /bugs
  • Able to Work independently on Kanban releases (Maintenance) alongside Support .
What you’ll be working on
  • Comprehending user raised bugs and Support Salesforce in day to day operations
  • Maintain Salesforce system
  • Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
  • Reporting Repetitive issues to Development
What you bring to the role
  • Preferred Bachelor degree in IT, CIS or Computer science
  • Minimum of 5-7 years of experience in Salesforce /Salesforce CPQ
  • Technical background as a developer in the Salesforce.com platform required
  • Salesforce certification(s), specifically Salesforce Platform Developer , Admin certification is required
  • Excellent experience with the configuration of Salesforce/ CPQ
  • Should have strong knowledge of Apex, Flow , Force.com, Process Builders , Custom Objects and Trigger
  • Excellent communication and interpersonal skills
    What you’ll get from us:
    A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
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