Technical Account Manager (US)

Cado Security

Cado Security

IT, Sales & Business Development
Posted on Tuesday, February 6, 2024

Cado is looking for a technical account manager based in the US who can be a primary day-to-day interface between Cado and its customers. The candidate should be able to gain a deep understanding of the customer’s use cases and act as the customer’s advocate across technical and business teams within Cado.

Reporting to Cado’s Global Sales Leadership, the technical account manager’s responsibilities include liaising with cross functional teams to ensure that the customer’s needs are well-understood and communicated. Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with various internal functions including but not limited to product and development teams, sales and leadership to ensure customer questions and concerns are addressed in a timely manner.

Your Responsibilities:

  • Assist customers with setting up and navigating Cado software
  • Triage customer support cases and feature requests while working closely with the Cado support and engineering teams
  • Funnel customer RFEs to Product Management and effectively communicate business cases for roadmap consideration
  • Coordinate and execute ongoing customer check-in calls and Quarterly Service Reviews
  • Assist the sales team with renewals, and identify areas to upsell services and products across the Cado portfolio
  • Assist in creating customer training courses and educational materials

Requirements & Skills:

  • Proven work experience as a Customer Success Manager, Technical Account Manager, Sales Engineer or similar role
  • Demonstrable ability to understand technical product concepts
  • Understanding of cybersecurity products and customer organizations – IR and/or Forensics a plus
  • Experience promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Accountability and personal organization are essential
  • Experience in managing a diverse group a plus

About Cado Security:

Cado Security is a high-growth company, backed and driven forward by industry-leading investors with access to world-class advisors. We’ve built the first cloud forensics and incident response platform to reinvent how organizations respond to cloud threats.

We founded Cado to push the boundaries of what’s possible. As security practitioners ourselves, we saw a need for a smarter way to investigate threats. Since our inception, we’ve been working tirelessly to empower security teams to respond faster by simplifying cloud investigations. Join us on this exciting journey and help us make history.

About Our Team:

  • Passionate, enthusiastic, fun and diverse
  • Cado employees have a lot of ideas and no ego
  • We create an environment that pushes employees to be their best and do their best
  • We take risks and never shy away from failure
  • We celebrate successes, big and small
  • We believe that we’re better together than as individuals

Is this you?

  • Full of enthusiasm and energy and looking for your next challenge
  • A desire to help build, grow and shape a business
  • A team player who enjoys succeeding together, but can also work independently
  • Keen to be a part of an exciting fast-growing cyber security company