Come Forge the Future of Machine Identity Security

By Enabling Our Federal Customers

Where: Vienna, VA (Hybrid)

Supporting: Our VP of Operations

About Corsha:

At Corsha we're not just selling software; we're fundamentally reshaping how the most critical industrial and operational technology (OT) systems are secured. We're a cyber startup in the DC area, driven by a mission to bring trust, resilience, and identity to the operational systems that power our world – from factories to power grids. We're building the future of machine identity security, and we need a dynamic customer evangelist to join our front lines.

Tired of the Status Quo? Ready to Secure the Unseen? Here’s your Opportunity:

This is a high-impact, client-facing role. You'll be the crucial link between our cutting-edge engineering team and the clients who desperately need our solutions. You'll lead large-scale government deployments, driving the successful implementation of Corsha's Identity Provider (IdP) and ensuring our solutions solve their most pressing machine identity challenges. If you crave tangible impact and thrive on building strong client relationships, then this is your arena.

Do you thrive on translating complex engineering into compelling solutions for the real world?

Your Mission: Ensure Customer Success & Drive Growth

We're seeking a Federal Customer Success Manager with a rare blend of deep project management skills, technical acumen, and exceptional communication. You'll be the trusted strategic advisor to our clients, helping them achieve their goals and maximize the value of our groundbreaking platform for OT systems. You will lead cross-functional teams to deliver on time, within scope, and on budget, with a focus on large projects.

This role demands a proactive, results-oriented attitude, a passion for solving business problems, and the ability to articulate complex technical concepts into a clear, compelling value proposition.

What You’ll Forge:

• Project Leadership & Authority: Lead the planning, execution, and delivery of complex deployments for government customers. Act as the authoritative voice on project status, risks, and timelines, ensuring successful milestone achievement.

• Relationship Management & Trust Building: Cultivate and maintain strong, long-lasting relationships with key stakeholders at all levels, from technical teams to senior leaders. Identify customer challenges, uncover unspoken needs, and build deep trust through your expertise and genuine desire to solve their problems.

• Customer Advocacy & Feedback Loop: Act as the critical feedback loop between deployed clients and our product/engineering teams. Gather market intelligence, client requirements, and technical hurdles to directly influence our product roadmap.

• Deployment Integration & Optimization: Work closely with our technical deployment team to ensure a seamless integration process. Monitor customer health, proactively identifying opportunities for optimization and expansion.

• Documentation & Best Practices Creator: Oversee the creation and maintenance of technical and project-related documentation, including project plans, success criteria, and best practice guides.

What You’ll Bring:

• 5-7 years of experience in a customer-facing role, such as Customer Success, Technical Account Management, or Project Management, for government customers.

• Demonstrated experience managing large-scale, complex projects for government customers.

• A strong understanding of cybersecurity products, ideally with a background or interest in Operational Technology (OT).

• Exceptional communication and presentation skills: You can fluidly adapt your message from C-level executives to deeply technical engineers, both verbally and in writing.

• A "builder" mindset: You are proactive in identifying problems and creating solutions to ensure customer success.

• Problem-solving aptitude: Ability to quickly understand complex customer environments and design elegant, practical solutions.

• Proven ability to thrive in a fast-paced, agile startup environment, adapting to changing priorities and contributing to rapid growth.

• A Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.

Bonus Points For:

• 7+ years of experience in a customer facing role, such as Customer Success, Technical Account Management, or Project Management, for government customers.

• Knowledge of identity providers and forms of machine identities (e.g., service accounts, API keys).

• A track record of providing customer-facing product demos.

• Experience managing multiple subcontractors on large government projects

Why Forge Your Path with Corsha?

• Direct & Tangible Impact: Your work won't just sit on a server; it will actively secure the critical operational systems that underpin our society. This is an opportunity to make a tangible, immediate difference by ensuring our solutions are live and effective in real-world environments.

• Pioneer the Future, Hands-On: Work at the bleeding edge of machine identity, OT cybersecurity, and cloud-native technologies in non-traditional environments. You'll be directly contributing to projects and solutions that are defining the future, not just following trends.

• Growth & Ownership in Action: Working at a startup, your direct contributions to customer success and problem-solving will have a significant impact on our product's adoption and our company's growth. You'll work with incredible people and have a direct hand in shaping our success.

• Collaborative & Problem-Solving Culture: Join a team of brilliant, passionate engineers and customer-facing professionals dedicated to solving the hardest deployment and integration challenges. We foster a collaborative, intellectually stimulating, and supportive environment where your leadership and relationship-building skills will be highly valued.

• Competitive Compensation & Benefits: Wellness days, Generous PTO, Company-covered healthcare, 401k matching, paid parental leave, and of course snacks, lunches, and sustenance.

Ready to step up and secure the critical future of identity? Join Our Mission Today.

Reach out to us with your resume and why you think you’d make a stellar Corshian to hiring@corsha.com.

We are an Equal Opportunity Employer and reasonable accommodations may be made to enable individuals with disabilities.