Renewals Manager, EMEA



London, UK
Posted on Wednesday, May 17, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across defined territories within EMEA. Within this role you will partner with the regional sales and Customer Success team, to ensure that our customers are seeing the full value of the software, leading to a successful renewal. This is a hands on, individual contributor role that is quota carrying.

The successful candidate must have experience in account management, with a focus on renewals. Darktrace works with the world’s largest organisations, so you must be comfortable and show experience in working with C-Level executives at multinational organisations.


  • Work across multiples teams to secure renewals and close upsell opportunities within assigned territories
  • Forecasting and delivering against substantial retention targets to achieve the assigned booking targets
  • Manage the negotiation of renewals with both customers and partners
  • Take the lead in resolving any service delivery, support or account issues effecting the renewal
  • Working with a new and growing team to drive business goals

Candidate requirments:

As well as excellent communication skills and an ambitious approach, the successful Director of Renewals will bring the following skills and experience:

  • Experience of enterprise technology sales, ideally focused on Renewals or account management (Essential)
  • Experience selling to mid-market and enterprise clients (Essential)
  • Experience working colabratively with other sales teams (Essential)
  • Strong C-level/board-level communications skills (Essential)
  • Willingness to travel to accounts across the territory (Essential)
  • Good business acumen, experience with contracts and pricing (Essential)
  • Proven experience in negotiation (Essential)

Benefits we offer:

  • 23 days paid holiday, increasing to 25 days after two years’ service plus UK bank holidays,
  • Additional birthday day off,
  • Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contributions
  • Optional BUPA private medical insurance for you and your immediate family
  • Life assurance with a benefit of 4x your annual basic salary
  • Employee Assistance Programme offering both on-line and telephone support and resources to you and your family
  • Cycle to work scheme
  • Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme