Cyber Engineer



Other Engineering
Mexico City, Mexico
Posted on Saturday, September 16, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

This is a key technical role for Darktrace, working closely with our clients, account managers and other technical teams to ensure the successful implementation of the Darktrace Enterprise Immune System.

Key responsibilities include:

  • Being the technical authority on the design and implementation of the Darktrace solution
  • Acting as the client's trusted advisor regarding Darktrace on the network for pre- and post-sale deployments.
  • Helping the client from initial technical contact through successful deployment
  • Providing expertise and troubleshooting relating to network traffic
  • Acting as a technical touch point between a client's network team, partners, and the CTs
  • Providing feedback and reporting to account managers on deployments
  • Design and build custom client integrations and define solution architectures
  • Have good project management skills, as this role requires organizing multiple teams to get the solution implemented
  • Have good time management skills, as there are deadlines to be met for each implementation
  • Have good communication skills, as this is a customer facing role


This role will suit anyone with an entry/junior level technical background and is looking for a challenging technical client facing role that bridges technology and the business.

For this role you need to be tenacious, driven and have the following skill set:

  • Minimum 2 years of experience in technical role
  • Experience with customer-facing activities (pre/post-sales)
  • Experience in project management
  • Understanding of following functions; TCP/IP stack, OSI Model, DHCP, DNS, Subnets, VLANs, Routers, Firewalls
  • Network troubleshooting experience
  • Strong customer service skills
  • Experience with customer-facing activities (pre/post-sales)
  • Degree from a leading university