Federal IT Infrastructure Engineer



IT, Other Engineering
Reston, VA, USA
Posted on Saturday, September 30, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

In this role you’ll be joining Darktrace’s Federal Infrastructure and Technical Support Team and will be responsible for planning, implementing, and maintaining Federal Microsoft based infrastructure, managing assets and delivering technical day-to-day support.

Key responsibilities include:

  • Maintain and provide expertise on the Microsoft SaaS including managing a dedicated tenant
  • Expert in inTune and deliver a robust MDM platform commensurate with the needs of a security company
  • Assist the development team where needed by researching and keeping up speed with new technologies
  • Advance Federal project work by learning and using technologies across the Microsoft suite of applications
  • Work closely with the PLC IT team and mirror process and best practice where applicable
  • Document and automate repetitive processes
  • Internalize a security-first mindset and evangelize best practices
  • Understand the Apple eco-system and be capable of managing Apple inTune managed devices
  • Support the user-base as a Microsoft expert SaaS


For this role you need to be tenacious, driven and have the following skill set:

  • Must be a US Citizen
  • 3+ years IT Support Experience - Tier 1-2
  • Basic network troubleshooting experience
  • Strong customer service skills
  • Adaptable
  • Degree from a leading university


  • 20 days of paid time off, 10 paid holidays and your birthday off
  • 100% medical, dental, vision insurance + 100% for dependents
  • Commuter benefits
  • 401(K)
  • Pet insurance
  • Life insurance