Technical Operations Executive



IT, Operations
Cambridge, MA, USA
Posted on Wednesday, November 15, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

The Technical Operations Team plays a key part in our internal system development by working with our key stakeholders to understand their requirements, design solutions, and prioritise requests to drive change internally. To be successful in this role, Technical Operations Executives are the experts in their systems and processes, with a key attention to detail and enthusiasm for driving continuous improvement of the systems they support to meet the growing needs of our business.


  • Responsible for handling system and process related queries from Business and Technical teams.
  • Ensuring that all processes are followed and amended correctly following a detailed knowledge of our systems.
  • Taking responsibility and resolving any system hygiene issues
  • Enabling and driving engagement from the technical teams in using new processes
  • Understand and capture business requirements to identify and resolve systems/process challenges
  • Prioritisation of development requests
  • Collaborate with development teams in the planning, design, development and deployment of our internal applications and enhancements to deliver new business capabilities

Candidate Requirements:

  • Outstanding organisation skills (Essential)
  • Self-motivated mindset (Essential)
  • Analytical mindset with high attention to detail (Essential)
  • A willingness to learn (Essential)
  • A drive for success (Essential)
  • Excel Skills preferred but not essential (Desirable)
  • An interest and understanding of software development life cycles (Desirable)


  • 23 days holiday + a day off for your birthday, rising to 25 (+ birthday) after 2 years
  • All UK public holidays
  • BUPA healthcare with premiums fully paid by Darktrace for employee + eligible family members
  • Salary Sacrifice pension scheme with company contribution of 4% and employee contribution of 5%
  • Life Insurance 4x salary
  • Cycle to work scheme