VP, Customer Success



Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Monday, November 20, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

Key Duties & Responsibilities:

  • Responsible for driving usage, adoption, renewal, and expansion of Darktrace products, and ultimately growing ARR.
  • Responsible for forecasting and delivering against retention targets to achieve annual renewal and growth budgets.
  • Lead and inspire a team of CSMs, providing guidance, mentorship, and performance management; Responsible for hiring activity across territory.
  • Collaborate closely with the sales team to identify opportunities for upselling and cross-selling.
  • Work cross-functionally to develop, plan, and implement new strategies to enable our rapidly growing customer success team, drive regional direction and improve customer experience.

Qualifications & Experience:

  • You have 10+ years of sales or customer success experience, with a proven track record of managing customer relationships and driving renewals.
  • You have 5+ years of management experience, preferably 2+ year managing managers; Proven track record of driving operational excellence through confident leadership, strategic prioritisation, and empathetic people management.
  • Exceptional communication, negotiation, and presentation skills.
  • You lead effectively in a highly dynamic and fast-paced environment.
  • Strong technical and commercial acumen is a must.
  • Bachelor’s degree from an accredited university.
  • You are passionate and enthusiastic about Cybersecurity, Customers and Darktrace. Cybersecurity knowledge is a plus.