Systems Operations Analyst



IT, Operations
Cambridge, MA, USA
Posted on Monday, December 11, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

The System Operations team play a key part in our internal system development by working with our key stakeholders to understand their requirements, design solutions, and prioritise requests to drive change internally. System Operations analysts drive continunous improvement of the systems, whilst supporting the growing needs of the business.


  • Responsible for handling system and process related queries from Business and Technical teams.
  • Ensuring that all processes are followed and amended correctly following a detailed knowledge of our systems.
  • Maintaining business and system process documentation.
  • Contributing to system development frameworks.
  • Capturing business requirements to identify and resolve systems/process challenges.
  • Maintaining strong supplier relationships, with quarterly business reviews and drive KPI delivery.
  • Driving successful system change, business wide, through effective communications and training.

Personal Specification:

  • Outstanding organisation skills
  • Self-motivated mindset
  • Analytical mindset with high attention to detail
  • Excel Skills preferred but not essential.
  • A willingness to learn
  • A drive for success

Candidate Requriements:

  • System/Process analysis experience. You will be coordinating changes in a technical environment.
  • Technical expertise. You should be comfortable in engaging with IT infrastructure and network leads.
  • Strong communication skills. A proven track record of confidently communicating both technical and non-technical information to all levels of the business.
  • This role will involve working with technical teams and so knowledge/interest in software development life cycles is desirable.


  • 23 days holiday + a day off for your birthday, rising to 25 (+ birthday) after 2 years
  • All UK public holidays
  • BUPA healthcare with premiums fully paid by Darktrace for employee + eligible family members
  • Salary Sacrifice pension scheme with company contribution of 4% and employee contribution of 5%
  • Life Insurance 4x salary
  • Cycle to work scheme