Senior Sales Operations Analyst



IT, Sales & Business Development, Operations
Austin, TX, USA
Posted on Wednesday, December 13, 2023

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

Job Summary

We are seeking a Sales Operations Analyst to support regional, enterprise sales teams, owning Northwest and Southwest. This position is ideal for someone looking to work as part of a dynamic, growing team, supplementing our sales org to help them achieve their KPIs. This role offers the candidate the opportunity to have a direct impact on overall corporate success and the enablement of our sales team. This role will report into our Sr Sales Operations Manager for the Americas, working alongside other regional analysts to provide weekly, monthly, quarterly and annual reporting and analytics support.

Location: US – Select candidate to be based out of Austin, Los Angeles, Denver, San Francisco or Seattle

Key Duties & Responsibilities

  • Assist in the development, documentation, and standardization of sales processes, ensuring they are efficient and effective; identify areas of improvement in sales processes and implement necessary changes to enhance productivity.
  • Monitor the sales pipeline and provide insights to the sales team on process bottlenecks and areas for improvement.
  • Analyze and interpret data, including key performance indicators (KPIs), trends, and customer insights.
  • Generate reports and dashboards to track sales performance and present findings to management.
  • Collaborate with the sales team to establish performance targets based on data analysis.
  • Train sales representatives on the effective use of sales tools and ensure they are utilizing the tools to their full potential.
  • Work with the sales training team to develop and deliver sales training programs, ensuring sales representatives are equipped with the necessary skills and knowledge.
  • Oversee the onboarding process for new sales hires and provide ongoing support to ensure their success.
  • Collaborate with other departments such as marketing, finance, and operations to ensure alignment and synergy in overall business strategies.
  • Provide data-driven insights and recommendations to support strategic decision-making.
  • Conduct regular performance reviews and provide feedback to sales representatives to drive continuous improvement.

Qualifications & Experience

  • BS/BA (or above) with demonstrated 3+ years’ experience in sales operations, KPI reporting, or more general business reporting and analysis.
  • Strong understanding of standard forecasting methodology, KPI reporting, and the overall enterprise sales cycle.
  • Strong data analysis skills and the ability to interact and build rapport with all levels of sales/data management.
  • Successful track record supporting and advising regional sales leaders, identifying areas for improvement and efficiency.
  • A track record of balancing concurrent projects, collaborating cross-functionally to deliver projects within deadline.
  • Must be able to work independently to numerous personal and team deadlines, while consistently identifying areas for improvement.
  • An understanding of formulas, functions, and pivot tables in Excel, alongside the ability to analyze large data sets.
  • Competency with Microsoft Office Suite, for creation of reporting slide decks and original sales documents for distribution.
  • Proficiency in Excel, Salesforce, SQL, PowerBI and Tableau. Python is not essential but desirable.


  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits