Technical Author



Cambridge, MA, USA
Posted on Tuesday, June 4, 2024

Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit

As a Technical Author you will work inside the R&D, Design and UX/UI Departments, familiarising yourself with the technology and establishing connections with the individual contributors responsible for these technologies. The Technical authors also form part of the product team, using their knowledge of user experience and workflows to shape product development.

This is a hybrid role, with a compulsory attendance of 2 days a week in the Cambridge office.

Key responsibilities include assisting end users, drafting technical material for various audiences, and collaborating with translators for multi-language support. Other responsibilities will include but not limited to:

  • Assisting end users on our technology
  • Documentation reviews and providing feedback

Candidate Requirements:

We are looking for candidates with experience in technical authorship, effective communication skills for complex ideas, and a sharp eye for detail. If you have a passion for detail, strong analysis skills, and a continual improvement mindset, we want to hear from you. Join us in creating impactful technical documents and enhancing user experiences in the technology sector. Additionally you may have:

  • Previous experience in technical authorship, either from software or scientific industries,
  • The ability to communicate complex ideas effectively,
  • A continual improvement mindset,


  • 23 days holiday + all public holidays. Increasing to 25 days after 2 years of service.
  • Additional day off for your birthday.
  • Private medical insurance.
  • Life insurance.
  • Pension – 4% employer contribution.
  • Enhanced family leave.
  • Confidential employee support.
  • Cycle to work scheme.