Global Director of People Operations and Talent Acquisition



People & HR, Operations
Remote · Portugal
Posted on Tuesday, August 15, 2023

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.

The People Team is a strategic partner to all areas of Feedzai. With a collaborative group spanning across the globe, we create exceptional employee experiences (we obsess over it) through Human Resources, Talent Acquisition, and Employer Branding. Our diverse perspectives help us think bigger and enable each other to reach higher. Join Us!


As our Global Director of People Operations, you will be responsible for the end-to-end experience of employees at Feedzai. You will work closely with leadership teams across the organization to ensure policies, processes, and programs are delivering a world class experience for employees. You love data analytics that facilitate metrics driven processes and programs. You bring innovatation and subject matter expertise that strengthens the People Team functions.

Your day to day:

  • Design and implementation of operational policies and procedures
  • Design and implementation of compensation and benefits practices
  • Identify opportunities for automation and reduction of manual processes and partner with teams across People, Business Operations, Finance, and Legal on the implementation of solutions
  • Execute and administer payroll and benefits globally
  • Ensure the right people strategies are in place to shape our employee experience and offering to make us a best-in-class employer
  • Analyze HR data to ensure proper decision making
  • Track the performance of the business using metrics and dashboards, and regularly communicate insights to the organization
  • Drive process and systems improvements

Your know-how:

  • 10+ years' related experience in global human resource operations and payroll
  • 5+ years in a leadership role, managing a team
  • Global experience in leading and supporting cross-functional projects, interacting effectively with all levels of the company
  • A master of operational processes and tools
  • Experience in the Tech Industry and growing companies with the potential to IPO will be considered a plus
  • MBA or business-related advanced program will be considered a plus
  • Fluency in English (mandatory)

You Are:

  • Digitally savvy and a great team leader
  • Self-directed
  • Analytically minded
  • Accustomed to working in a fast-paced environment
  • Experienced in leading change across organizations and multiple stakeholders
  • Experienced in using data and analytics to make decisions
  • Able to travel to all our global offices (20% of your time)

#LI-JA1 #LI-Remote

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

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Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies.

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