Data Science Manager - Customer Success
Feedzai
Customer Service, Sales & Business Development, Data Science
Manila, Philippines
Posted on Feb 5, 2025
Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries.
The Data Science Team within Customer Success is highly engaged with our clients making use of their critical thinking skills with a business-focused mentality and customer-facing attitude. They activate, maintain, and support clients, develop models and rules, and train & enable them. In addition, they work cross-functionally with other departments (e.g., Research, Product, Marketing) in a collaborative team spirit spanning the globe to ensure we deliver best in class risk prevention solutions. Being on the frontline of fighting crime and protecting people from financial harm is incredibly inspiring to each of us.
You:
We’re looking for a Data Science Manager that will shape, lead, and grow a team responsible for designing and implementing cutting edge best practices and ML models. This person will also be responsible for leading Fraud Prevention & AML products, ensuring compliance with industry standards and regulatory requirements across Feedzai’s product Solutions and service offerings. Composed of multiple roles, from Fraud/Risk Consultants, to Data Scientists and Data Analysts, this team collaborates across multiple key areas of the company most notably in Customer Success, Product, Sales, Research, and Marketing.
Your Day to Day:
- Ensure successful delivery of Data Science artefacts on large scale clients;
- Effectively understand business objectives and communicating data science insights and progress to a non-technical audience;
- Support the implementation of Feedzai's machine learning algorithm into our client’s data feeds by unblocking issues, providing DS advice, and enforcing DS good practices;
- Contribute to the team knowledge by keeping up with the state-of-the-art in machine learning applied to our domains;
- Provide input to our Product and Research teams based on insights and models developed for individual clients;
- Lead and develop a cross functional team, fostering a collaborative and inclusive team culture that prioritizes customer satisfaction and continuous improvement;
You Know-How & Have:
- MSc, or PhD in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, Physics or similar technical discipline;
- Hands-on experience with big data, machine learning algorithms, and statistical modelling techniques such as classification, decision trees, boosting, and clustering;
- Experience with R/Python and an object-oriented language (Java, C/C++);
- Experience with big data platforms such as Hadoop, MapReduce, Spark, Hive, and Pig;
- Experience leading and mentoring a team of data scientists;
- Ability to handle uncertain and complex situations;
- Ability to effectively communicate with both client and data science teams;
- Ability to think pragmatically, listen, and provide team orientation;
- Ability to explore complex data patterns and convert it into insights and actionable plans;
- Experience with building models for fraudulent financial transactions is highly valued;
- Experience working in designing Fraud/AML best practices incorporating automation and ML/AI components is valued;
The Customer Success Team is responsible for building lifetime customers by enabling value realization through optimized adoption of Feedzai products and services. We collaborate with our clients through each phase of the customer journey to ensure we collectively have the right success plans maximizing enablement, engagement, adoption and customer health always with a value driven mindset. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
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Your First 30-Days at Feedzai:
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.
