Senior Client Delivery Manager - Product



Remote · Washington, DC, USA
Posted on Friday, October 20, 2023

Product Client Delivery Manager 

Category Project Management   Description

NetSPI is a dynamic cyber security company headquartered in Minneapolis. We are the global leader the global leader in offensive security, delivering the most comprehensive suite of penetration testing, attack surface management, and breach and attack simulation solutions. Our global cybersecurity experts are committed to securing the world’s most prominent organizations, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, four of the five largest healthcare companies, three FAANG companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500.

NetSPI is constantly growing and looking for innovative minds to join us in helping some of the largest organizations in the world protect their technology and data from cyber criminals. If you thrive in a collaborative setting and enjoy working with best-in-class technology – we want to meet you!

As a Product Client Delivery Manager at NetSPI, you will play a pivotal role in ensuring our clients' technology platform-related engagements are delivered successfully and that they achieve their desired outcomes through NetSPI’s delivery platforms. This position requires you to manage and proactively engage with clients to understand their needs, address concerns, and drive long-term satisfaction with NetSPI’s products by becoming a subject matter expert around NetSPI’s technology platform-related capabilities



  • Establish yourself as a trusted advisor to our customers. This includes building relationships with key customer stakeholders (e.g., CEO/CTOs, CSO’s, CISO’s, Managers, and cybersecurity engineers).
  • Interact directly and often with customers to ensure they are getting full product value, executing on a strategy appropriate for their use cases and advocating for them in the product development cycle.
  • Plan and execute post-sale onboarding processes with key client contacts
  • Lead customer-facing interactions including weekly, bi-weekly, or monthly business reviews.
  • Drive product adoption across assigned client portfolio.
  • Partner with the rest of the NetSPI team, including Sales, Support, and Engineering, to ensure internal alignment to meet client satisfaction and growth needs.
  • Work within Salesforce and other corporate tools to interact and communicate internally about our customers’ needs and wants.
  • Identify potential technology platform expansion opportunities by identifying where NetSPI can create additional, relevant value for NetSPI’s clients
  • Provide internal reporting on adoption and retention related metrics.


  • Bachelor’s degree in computer science or Cybersecurity disciplines, or related experience.
  • 2+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles.
  • Security/cybersecurity industry experience or knowledge.
  • Prior experience working in a SaaS environment is desired.
  • Have a passion for the problems we are trying to solve and a strong desire to work in a fast-paced startup environment.
  • Have a track record of operational excellence.
  • Have demonstrated ability to build rapport with people.
  • Are skilled at communicating complex ideas and leveraging data to do so.
  • Possess strong commercial instincts with a deep understanding of the customer life cycle.
  • Exceptional written, oral, presentation and interpersonal skills.
  • Ability to travel 25%.



  Location Remote   About the Organization NetSPI is a fast-growing, dynamic cybersecurity company headquartered in the North Loop of Minneapolis. As the leader in vulnerability orchestration and security testing, we're continually growing, and we pride ourselves on keeping absolutely current and cutting-edge in everything we do.   Email None Specified 
supervisorUID None Specified 

This position is currently accepting applications.

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