Senior Client Delivery Manager
NetSPI
Posted on Friday, October 20, 2023
Title
supervisorUID None Specified
Senior Client Delivery Manager
Category Project Management DescriptionNetSPI is a dynamic cyber security company headquartered in Minneapolis. We are the global leader in offensive security, delivering the most comprehensive suite of penetration testing, attack surface management, and breach and attack simulation solutions. Our global cybersecurity experts are committed to securing the world’s most prominent organizations, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, four of the five largest healthcare companies, three FAANG companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500.
NetSPI is constantly growing and looking for innovative minds to join us in helping some of the largest organizations in the world protect their technology and data from cyber criminals. If you thrive in a collaborative setting and enjoy working with best-in-class technology – we want to meet you!
As a Senior Client Delivery Manager at NetSPI, you will play a pivotal role in ensuring our clients' engagements are delivered successfully and that they achieve their desired outcomes through NetSPI’s delivery platforms. This position requires you to manage services teams, timelines, budgets, and to proactively engage with clients to understand their needs, address concerns, and drive long-term satisfaction.
Responsibilities:
- Lead the planning, execution, and closure of client engagements.
- Manage engagement scope, goals, and deliverables.
- Independently manage multiple Services engagements, including scope, schedule and budget to achieve engagement milestones and goals while maintaining a high level of quality.
- Set stakeholder expectations and manage expectations throughout the engagement.
- Monitor engagement progress, identify, and mitigate risks, and ensure on-time, on-budget delivery.
- Establish and nurture positive relationships with clients, engagement sponsors and, stakeholders.
- Understand client needs, expectations, and objectives.
- Regularly communicate engagement status, updates, and success metrics to clients.
- Proactively address client concerns, resolve issues, and identify opportunities for platform improvement.
- Partner with stakeholders to build strong, long-term, value driven relationships.
- Proactively drive client adoption of software and service(s).
- Identify, manage, and escalate risks to achieve client success, renewal, and longevity.
- Gather and communicate client feedback for product enhancements.
- Monitor and report on key performance metrics related to engagement and overall client health.
- Support, manage and influence continuous improvement of processes and initiatives.
- Act as a mentor for junior members of Client Management team.
Qualifications:
- Bachelor's degree or 6+ years of experience managing multiple client-facing engagements simultaneously.
- Proven experience in a client management role within a Professional Services industry.
- Proven ability to build relationships and operate successfully in a client facing role.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure and meet deadlines.
- Strong leadership and team management abilities.
- Problem-solving and critical-thinking skills.
- Ability to travel up to 25%.
- Experience with Salesforce CRM, FinancialForce PSA and Jira (desirable but not required).
- Experience in information security industry (desirable but not required).
#LI-Remote
Location Remote About the Organization NetSPI is a fast-growing, dynamic cybersecurity company headquartered in the North Loop of Minneapolis. As the leader in vulnerability orchestration and security testing, we're continually growing, and we pride ourselves on keeping absolutely current and cutting-edge in everything we do. Email None SpecifiedsupervisorUID None Specified
This position is currently accepting applications.
