Description | Title: Support Engineer Location: Remote, US NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance. We help secure the most trusted brands on Earth with our Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS) solutions. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI brings a proactive approach to cybersecurity with more clarity, speed, and scale than ever before. NetSPI is on an exciting growth journey as we disrupt and improve the proactive security market. We are looking for individuals with a collaborative, innovative, and customer-first mindset to join our team. Learn more about our award-winning workplace culture and get to know our A-Team at www.netspi.com/careers. The Support Engineer will be responsible for working with clients, services team, and client delivery managers supporting NetSPI products. Primary Duties: - Provide technical support for customers (internal and external)
- Understand NetSPI products and client workflows
- Create knowledge base articles on general support
- Create FAQ entries to help assist client in self service
- Assist with customizing and troubleshooting integrations
- Assist clients with accessing API
- Prioritize and manage several open issues at one time
- Understand development process and how it fits in with the support process
- Train and onboard Junior Support Engineers and Support Engineers
- Perform SQL data extracts where necessary
- Utilize logging platform to extract data and act on results
- Troubleshoot issues at an OS/container level
Requirements: - Strong understanding of penetration testing, application security, and vulnerability assessments
- In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration
- SQL knowledge including PostgreSQL databases
- Scripting experience with Java /Python
- Experience with cloud computing
- Excellent communication skills, including issue tracking, triaging, and crisis management
- Experience in troubleshooting issues in a complex environment
Preferred Qualifications: - Experience in consuming REST/SOAP services
- Experience in a helpdesk environment
- Experience writing technical documentations
- Bachelor’s Degree in Computer Science, IT, MIS, Math or Science
#LI-Remote |
About the Organization | NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance, so businesses can protect what matters most. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI helps security teams take a proactive approach to cybersecurity with more clarity, speed, and scale than ever before. By continually advancing solutions such as Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS), NetSPI goes beyond the noise to deliver high impact results and recommendations based on business needs, so customers can protect their priorities, perform better, and innovate with confidence. NetSPI secures the most trusted brands on Earth, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, three of the five largest healthcare companies, four MAMAA companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500. |
EOE Statement | We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. |