Support Technical Engineer



IT, Customer Service
Philippines · Remote
Posted on Saturday, August 19, 2023

About OffSec

Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.

Become a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us

About the Job

The Support Technical Engineer will join the software development team in supporting content publishing by working with both engineering and content developers to get the content to the databases and environments for testing and production via CI/CD operations.

Duties and Responsibilities

  • Provide data support working within tight deadlines
  • Development, administration, and maintenance of CI/CD pipelines
  • Provide support to developers with query or DDL enhancements.
  • Communicates on project/task status clearly and effectively with internal team, the management team, development team, and project managers
  • Develop and assist with database queries for content releases to the platform.
  • Technical documentation and knowledge sharing inside and outside the team
  • Identify bottlenecks in existing processes and take ownership on improving workflow
  • Resolve technical issues, analyze root cause, and determine corrective and preventative actions
  • Research new tools to simplify and improve existing processes
  • Work with developers to establish best practices
  • Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites
  • Other duties as needed


  • 3+ years of database development experience
  • 3+ years of application developer and/or devops experience
  • Works well with people in different timezones, across cultures
  • Hands-on experience with MySQL table design, querying, indexing, and debugging
  • Strong communication skills for both listening and responding in a timely manner
  • Strong logical thinker, capable of identifying issues through sound logical derivations
  • Strong analytical skills, ability to methodically use hypothesis-driven approach to solve problems associated various data issues
  • Concise and clear written and verbal communications skills
  • Extremely good with attention to detail
  • Experience working with GIT versioning and best security and development practices
  • Experience in Node.js is preferred
  • Understanding of Microservice architecture based on 12-Factor application development practices
  • A self starter, a go getter, a creative and practical problem solver

Work Location and Hours

This role is a full-time salaried position. It is a fully remote position located in the Philippines. Work hours for this position are flexible and will be performed from a home office.

Direct Reports

This position has no direct reports.

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.