Client Engagement Lead | Remote, USA



Multiple locations
Posted on Sunday, June 16, 2024

This position will be fully remote and can be hired anywhere in the continental U.S.

The Client Engagement Lead manages engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of project and budget status, and managing issues to resolution. Client Engagement Leads are responsible for the project over the entire project life cycle (initiation, planning, execution, control, project closeout). They are also responsible for onboarding the project team, assigning individual responsibilities, identifying appropriate resources needed, and developing the schedule to ensure timely completion of project. Client Engagement Leads are expected to build trust and relationships with customers through the delivery of successful outcomes in alignment with Optiv’s commercial commitments. The Client Engagement Lead oversees all project activity with key clients across Advanced Fusion Center (AFC). The Client Engagement Lead often leads project managers in cross-practice and complex engagements and are integral in building relationships with their client counterparts or key points of contact. They also contribute to business development by identifying new opportunities and sharing this information with account leadership.

How you'll make an impact:

    • Drive program and engagement progress across multiple capabilities, practices, communities, and stakeholders and levels of oversight with assurance on maintaining progress, timeliness, and effective resource utilization ensuring a minimum of 40hrs billed per week be each delivery resource.

    • Develop strategic project delivery plans, detailed schedules, compensating project controls, cost forecasting, risk management, issues forecast and resolution planning, resource burn-rate analysis, forecasting, and reporting, and daily task management.

    • Develop and lead service delivery strategies across multiple internal practices and departments.

    • Accountable for the progress of the overall engagement and all related projects that may comprise the program or solutions.

    • Accountable for driving timelines by creating and maintaining schedules (including key deliverables, milestones, and dependencies), understanding the deliverables and the progress toward each milestone, identifying, and managing issues, risks, and other potential delays ahead of time, and identifying and driving resolution of all engagement related risks and issues.

    • Responsible for the execution and delivery of customer-focused engagements ensuring uninterrupted progress or delays.

    • Demonstrate expert-level of knowledge of Project Management best practices, process and supporting systems to drive the progress of a project.

    • Use excellent communication and interpersonal skills to lead multiple internal and external project team members across the organization.

    • Identify, forecast, manage, compensate, control, and communicate risk management plans, issues, and impacts across multiple levels of leadership and across diverse delivery communities and organizations.

    • Develop and manage customer-focused quality metrics and forecasting strategies.

    • Ensure a common understanding by setting expectations in accordance with the Project Delivery Plan, to align the project stakeholders and ensure the customers goals and expectations are achieved.

    • Assist in the development of Program Management business delivery strategies, program health analysis & internal reporting.

    • Lead the composition of project delivery schedules, resource models and project plans and present to the customer.

    • Facilitate mutual understanding meetings between the project delivery team and customer stakeholders to define the project delivery strategy, quality metrics, risk management plan and communication plan.

    • Take proactive steps to protect Optiv’s best interests while simultaneously balancing the Customer expectations and project scope of work.

    • Independently manage project delivery strategies from initial planning through project closure.

    • Provides a single point of contact for our customers throughout the project lifecycle.

    • Conduct and coordinate internal and external project meetings and provide project status reports to project stakeholders.

    • Communicate client concerns, questions and conflicts to internal stakeholders and take the necessary actions to resolve and/or troubleshoot challenges in a strategic manner.

    • Facilitate internal project planning and status meetings. Assign tasks to project team members and ensure timely completion.

    • Responsible for coordination and collaboration of project events, meetings, and technical resources.

    • Generate and distribute project reports and lead project meetings to disseminate the appropriate information to the project team and project stakeholders.

    • Proactively monitor and report on project budget, timelines, and service deliverables.

    • Review and lead clarification (as required) of project scope, captured in the services statement of work and working closely with the customer and internal scoping teams during initial project solution architecture.

    • Analyze, report, and disseminate project status reports to the PMO and Practice Leadership.

    • Provide support across the PMO project portfolio to address at risk projects and escalations where necessary.

    • Understand and be able to speak to the AFC portfolio offerings in alignment with customer goals and objectives.

    • Maintain awareness of emerging technologies and project management techniques.

    • Manage multiple multi-year engagements.

    • Possession of excellent oral and written communication skills, including making clear and concise presentations to various audiences with an executive presence.

    • May lead efforts in the development of business unit analytics, department or operational procedures, reporting, financial analysis, communication, and/or strategic planning activities.

    • Assist in writing user stories, managing scrum calls, prioritizing backlog.

    • Collaborate with Product Owner and Developers to compose requirements.

    • Act as liaison between the customer and the project team. ​

    What we're looking for:

    • BA or BS in Computer Science, Management Information Systems, or related field.

    • 4+ years of experience in a customer facing project/program delivery leadership role within a professional services organization, with emphasis on information security projects and programs.

    • Program Management expertise, specifically demonstrated success managing cross-capability engagements across multiple clients and disparate initiatives on a long term-basis.

    • Superior analytical and problem-solving skills required.

    • Strong, project team and customer-focused project leadership capabilities.

    • Management of information security projects required.

    • Expert level experience with Project Management methodologies, best practices, and toolsets required.

    • Experience interfacing with both clients and partners required.

    • Excellent written and verbal communication skills required.

    • Outstanding time management and organizational skills required.

    • Ability to work independently with limited supervision required.

    • Significant experience as a consultant providing security expertise to clients preferred.

    • Current knowledge of security threats, solutions, security tools and network technologies strongly desired.

    What you can expect from Optiv

    • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
    • Work/life balance
    • Professional training resources
    • Creative problem-solving and the ability to tackle unique, complex projects
    • Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
    • The ability and technology necessary to productively work remotely/from home (where applicable)

    EEO Statement

    Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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