Sr. Engineer - ServiceNow I Remote, Bangalore
Optiv
Bengaluru, Karnataka, India
Posted on Oct 21, 2024
A Senior Software Engineer specializes in configuring and maintaining software, tools, and platforms for Optiv internal teams. This position acts as part of a team in the design, procurement, implementation, maintenance, and operational success of a platform used to deliver Optiv services. A Senior Software Engineer can function as a SME to complete tasks without the team or interface with other teams on behalf of a development team. A Software Engineer also documents, trains others in the use of, and advises on the lifecycle of software utilized as part of the platform while staying informed on the newest releases and upgrades.
How you’ll make an impact
Consult with internal teams to proactively incorporate their requirements into the environment and tools
Consult with internal teams to ensure they understand how the environment and tools operate
Consult with internal teams to mitigate risks and outages
Partner with other teams to ensure an understanding of the capabilities and limitations of tools
Partner with practices to ensure automation works seamlessly with other systems and processes
Lead a team in the design, outcome, efficiency, and reliability of automation for Optiv internal processes
Coach and mentor team members on technologies, methods, and tools used to deliver the supported automation
Track, measure, and report automation statuses to contribute to effective service delivery
Tailor communication frequency, context, and format for the intended target audience
Ensure processes and procedures are well documented and are clearly understood by stakeholders
Track, measure, and report metrics appropriate for monitoring automation
Design and implement quality controls that ensure automation run consistently and correctly
Drive improvements based on security and automation best practices and input from Optiv internal teams and management
Partner with peers across functions to ensure processes and procedures are integrated in an appropriate manner
Actively participate in a work intake process that provides for effective demand management
Innovate new solutions and implement efficiently designed automated processes.
Be held accountable for the operation of automation in ServiceNow
Ensure technology maintains adequate pace with vendor releases
Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible
Build and maintain knowledge of technologies and tools required for service delivery
What we’re looking for
5+ years of ServiceNow Development experience
ServiceNow certifications: System Administrator or Application Developer
Ability to use JavaScript for ServiceNow development and administration
Bachelor’s degree or equivalent level of certifications and/or commensurate experience
Ability to communicate effectively to both technical and non-technical audiences
Ability to maintain a current knowledge of ServiceNow automation and development best practices
Ability to incorporate cost/benefit analysis into decisions
Ability to partner with others to reach consensus
Ability to work independently with little or no supervision
Ability to work over forty hours as needed and to respond to and manage service incidents during non-business hours
Preferred programming language experience in: Python
Preferred ServiceNow experience with CSDM, CMDB, Event Management, and Security Operations
Preferred experience working with data/ETL pipelines, databases, and platform engineering.
Preferred experience in: Streamsets, AWS, Elasticsearch
Preferred Bachelor’s degree specializing in Computer Science
What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
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