Purchasing Specialist | Remote, USA
Optiv
This job is no longer accepting applications
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Posted on Oct 30, 2024
This position can be hired remotely anywhere within the continental U.S.
To provide exceptional service, support, and communication through direct management of customer orders, ensuring customer satisfaction and retention through processing orders, inquiries, and order management as the liaison with the sales team, purchasing, billing, and collections. The Purchasing Specialists report to the Purchasing Manager.
How you’ll make an impact
- Process purchase orders for client manager accounts in accordance with current guidelines booking service level turnaround time (within 24 hours for bookable orders)
- Manage internal customer inquiries and communications in a professional manner ensuring that resolution is always provided
- Maintain the progression of the orders through fulfillment.
- Research & revise any issues working with sales personnel linking all relevant documentation within NetSuite for auditing purposes.
- Work closely with Sales team, purchasing, vendors and distribution center personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed.
- Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors (OM responsible for ensuring all credits have been appropriately authorized prior to preparing credit transactions)
- Maintains the Return Authorization process in adherence to company policy
- Keep Purchasing Standard Operating Procedures updated
- Maintain a high degree of communication, cooperation and coordination with internal departments
- Develop and maintain a knowledge base on product management through all aspects of the purchasing lifecycle
What we're looking for
- Minimum 3 years order processing.
- Customer focus – focus on exceeding customer expectations
- Ability to exercise good judgment with established departmental guidelines.
- Ability to identify actions necessary to carry out instructions furnished in written, oral or diagram form.
- Business Acumen
- Proven ability to manage competing priorities in a high-volume work environment.
- Must be able to take ownership and drive the resolution of issues despite the origination.
- A sound understanding of customer service, order processing, credit processing, and billing principles.
- Proven ability to reconcile and audit data effectively with previous involvement in audit and compliance reviews.
- Sound computer skills with proficiency in Microsoft Office, NetSuite, and SalesForce.
What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
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This job is no longer accepting applications
See open jobs at Optiv.See open jobs similar to "Purchasing Specialist | Remote, USA" Ten Eleven Ventures.