Cyber Operations Manager I On-site, Bangalore
Optiv
Operations
Bengaluru, Karnataka, India
Posted on Dec 21, 2025
The Cyber Operations Manager on the Advanced Fusion Center (AFC) team is responsible to ensure the delivery of services as stipulated in the client contract. As a technical manager, the ideal candidate possesses deep security knowledge/expertise, previous experience as a security practitioner, systems management and administration experience, proven service management skills, and the ability to attract and retain talent in a challenging market. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with the development and continuous improvement of the Security Operations services for our clients.
How you'll make an impact
Lead and inspire the client success team
Responsible for the overall Cyber Operations client life cycle management
Ensure client expectations are set, understood, agreed upon and met
Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction
Drive the responsiveness to the client(s) of the entire Cyber Operations organization
Monitor service delivery for contractual compliance
Provide input to and help deliver transition plans from a customer’s deliverable point of view
Make recommendations for contract changes that can improve service, increase revenue and improve customer satisfaction
Serve as a point of contact for service levels, escalations and issues for the customer
Working knowledge of business processes and workflows along with the ability to communicate them in lay person’s terms
Develop service action plans based on root cause analysis, trends and customer inputs.
Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis
Provide timely, accurate and relevant internal and external reporting
Provide appropriate account specific information to service suppliers
Ensure communications on day-to-day service operations are delivered to appropriate customer staff
Deliver cost effective, standard customer measurements in line with contracted commitments
Coordinate actions between clients and the appropriate service delivery departments to ensure needs are met
Performs other duties as assigned
Comply with all policies and standards
Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going relationship building and customer satisfaction-related efforts
Individual contributor acting as a delivery and services senior leader
Collaborate with management counterparts and analyst team members working in different time zones. Coordinate meetings, as required, and synchronize efforts to ensure procedures are consistent across the entire team
Work with delivery teams and clients to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement
Provide constructive on-the-job feedback and coaching to team members
Deliver effective services based on a thorough understanding of complex cyber security architectures and technology, and ability to effectively apply it to client situations and environments
Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business
Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services
Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients
Create innovative insights for clients, adapt methods & practices to fit operational team needs & contribute to thought leadership documents
Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc
Enhance service delivery through frequent interaction with the end user and business sponsors
Understand the process gaps and propose preventive / corrective action where appropriate
What we are looking for
Bachelor's degree and approximately 8 years of related work experience; with a degree in Computer Science, Information Systems, Engineering, or related major
Professional experience with team building and management. Ability to lead and mentor others; willingness to collaborate and share knowledge with team members
Experience generating metrics and statistical reports to assess team performance, quantify workloads, and flag potential challenges before they become problematic
Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance. Familiarity with key cybersecurity technologies: Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR) tools, and Security Orchestration, Automation, and Response (SOAR) platforms
Broad knowledge of technology trends, relevance to clients’ businesses and market impacts
Superb business acumen, project management expertise, and understanding of the Services organization as a whole
Demonstrated ability to create comprehensive assessment reports
Must be able to work well with customers and self-manage through difficult situations, focus on client satisfaction
Ability to convey complex technical security concepts to technical and non-technical audiences including executives
Ability to work both independently as well as on teams
Willingness to travel to meet client needs
CompTIA Security+ Certification One or more certifications in Security/Networking Upon Hire preferred
CISSP Certified Information Systems Security Professional One or more certifications in Security/Networking Upon Hire preferred
GSEC, GCIA, GCIH Upon Hire preferred
Certified Project Management Professional (PMP)-PMI Upon Hire preferred
Team-oriented and possess excellent problem solving, interpersonal, verbal and written communication skills (Proficient proficiency)
The role demands the availability for US working hours and Work from Office role.
What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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