Client Success Specialist- Commercial Sales | Hybrid, Salt Lake City or Kansas City
Optiv
Sales & Business Development, Customer Service
Leawood, KS, USA · Salt Lake City, UT, USA
Posted on Jan 31, 2026
This position is hybrid with an onsite expectation of Tuesday-Thursday in either our Salt Lake City, UT or Leawood, KS offices.
The Client Success Specialist is a results-oriented account management professional supporting small-to-medium sized businesses across the United States. This hybrid role combines client success and renewal upgrades and management responsibilities focused on cybersecurity software solutions and related services.
This individual partners closely with technology partners, internal teams, and clients to manage the renewal lifecycle—from managing renewals to driving client engagement and ensuring long-term retention and margin growth. The role plays a critical part in executing Optiv’s 12-Month Client Journey, supporting recurring revenue, and identifying upsell and cross-sell opportunities.
How you'll make an impact
Own and coordinate all aspects of the sales cycle within assigned accounts
Build and execute account management plans to drive sales velocity
Expertly communicate the value proposition of Optiv’s cybersecurity technologies, services, and expertise
Build and maintain strong relationships with clients and key executive stakeholders
Maintain a 90% renewal retention rate and consistently achieve assigned sales goals and quotas
Act as a liaison between clients, vendors, technical teams, and internal stakeholders
Manage and support recurring renewal and maintenance contracts
Proactively generate renewal quotes, process orders, and assist with pricing strategies
Determine gross margin objectives and recommend optimal pricing approaches
Educate clients on contractual terms, renewal timelines, product updates, upcoming launches, and financing options
Assist in selling master renewal programs across the client base
Manage assets, contracts, RMAs, and renewal touchpoints throughout the contract lifecycle
Monitor and mediate client communications to ensure satisfaction and issue resolution
Identify upsell opportunities including refreshes, add-ons, and services
Assist with client business reviews, satisfaction assessments, and identification of pain points
Coordinate technical resources for product demonstrations and proof-of-concepts
Aggregate system and performance data for client presentations and reporting
Provide ad hoc reporting and support Optiv initiatives as required
Ensure compliance with all company policies and standards
What we're looking for
Associate’s degree (A.A.) or equivalent experience preferred
2 years of Business-to-Business (B2B) sales and/or client services experience required
Prior experience managing renewal contracts preferred
Experience in the technology or IT industry preferred
Prior experience as an SDR, CSM, or AE valued but not required
Proven track record of meeting or exceeding sales quotas
Intermediate proficiency in Microsoft Outlook, Word, and Excel
Ability to prioritize and execute in a fast-paced, request-driven environment
Strong ability to work cross-functionally with sales, technical, and support teams
Demonstrated success building productive relationships with executives and key decision-makers
Experience researching, initiating, and cultivating business relationships
Ability to cold call and cold email to generate meetings and advance sales cycles
Strong understanding of IT infrastructure, cybersecurity solutions, and competitive landscapes
Familiarity with technology partners, distribution channels, and consulting services
Knowledge of financing solutions for multi-year hardware, software, and services deals
Proficiency with CRM platforms (Salesforce preferred)
Excellent presentation, verbal, written, and listening communication skills
Highly organized, detail-oriented, and capable of managing multiple priorities
Self-starter comfortable working independently in a remote or hybrid environment
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What you can expect from Optiv
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance
- Professional training resources
- Creative problem-solving and the ability to tackle unique, complex projects
- Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
- The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
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