This position will be on-site reporting to our Bangalore office M-F.

This team provides 24/7 support. This role requires shift flexibility, including the ability to rotate between days, mids, and nights.

How you'll make an impact

• Responsible for the configuration, operation, and maintenance/repairs of AV equipment in support of company live meetings. Tier 1 troubleshooting of network trouble tickets and requests.

• Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams. Build and maintain relationships internal stakeholders from many different teams and technical backgrounds.

• Assist with the building and support of LAN and WLAN network infrastructure including the configuration and upkeep of firewalls, routers, switches, and wireless systems.

• Build and support AV configurations as needed Assist with weekly and monthly maintenance activities when required Assist in monitoring and troubleshooting evolving complex environments.

• Participate in rotating on-call schedule including after-hours support as needed.

• Shadows with senior team members to expand skill set as opportunities arise. Other duties as assigned.

What we're looking for

• A.A. or A.S. in a technical field or a relevant combination of education and experience.

• 2+ years of expertise in implementing, administering, and troubleshooting network infrastructure devices, including firewalls, routers, switches, wireless access points and controllers, and monitoring applications.

• Industry experience in a support role of AV and network solutions.

• Understanding of routing protocols and related technologies including NAT, IPSEC, BGP.

• Understanding of data-link protocols and related technologies including VLANs and subnetting.

• Experience with SNMP and monitoring platforms.

• Familiarity with one of the following platforms/solution sets:

  • Juniper EX and QFX Series switches

  • Juniper SRX and MX Series Routers

  • Palo Alto Firewalls

  • Aruba Wireless

  • Network-based AV platforms such as FourWinds or Zoom

  • Crestron AV systems

• Working Knowledge/Practical Skills:

  • MS office Applications, Visio, Excel, Word

  • Operating Systems: Windows, Linux, OSX

• Other Skills:

  • Knowledge of data communication concepts and technologies.

  • Strong network problem isolation and resolutions skills.

  • Ability to lead and direct vendors to assist them in their efforts.

  • Work effectively in a team environment as well as independently.

  • Adaptable and willing to learn new technologies.

  • Strong time management and organization.

#LI-SK2

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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