Manager, Physical Security and Facilities



Tampa, FL, USA
Posted on Monday, August 21, 2023

Why it’s worth it:

The Physical Security and Facilities Manager plays a crucial role in planning, coordinating, and implementing procedures and actions necessary to prevent, respond to, and recover from potential or actual security-related incidents and ensure a safe and secure environment for ReliaQuest at a global level across six operating centers, Tampa, FL, Las Vegas, NV, Salt Lake City, UT, Dublin, Ireland, London, UK, and Pune, India. In addition, this role is responsible to ensure the ReliaQuest operating centers are well-maintained, safe, and comfortable. They will take ownership of our vendor relations, ensuring deliverables meet or exceed expectations.

The everyday hustle:

  • Manage physical security technology platforms, including access control, video surveillance, and reporting systems.
  • Develop and implement safety and security policies and procedures for ReliaQuest’s operating centers globally.
  • Coordinate physical security programs to protect employees, visitors, and assets.
  • Ensure adherence to policies and procedures through training programs while working closely with our Risk and Compliance team.
  • Identify and evaluate emerging threats through an established network of local, state, and federal law enforcement professionals and deliver reports to senior leaders in an organized and timely manner.
  • Identify and evaluate emerging threats through an established network of law enforcement professionals.
  • Drive processes and standards to ensure compliance with local, state, and local regulations, accreditation, and regulatory agencies.
  • Manage and track preventive and corrective maintenance programs, including but not limited to equipment and facilities.
  • Oversee major projects and personnel for maintenance, utility system repairs, buildings, and equipment.
  • Effectively plan and schedule critical maintenance needs to achieve timely completion of work and minimal disruption to business operations.
  • Analyze, develop and implement improvements to advance efficiencies in facilities operations.

Do you have what it takes?

  • Bachelor's degree in security management, business, economics, computer information, or related field.
  • 3-5 years of facilities and physical security management experience in a corporate space, ideally in the tech industry.
  • Experience managing multi-office locations.
  • Ability to thrive in a fast-paced, dynamic, and rigorous work environment; demonstrated ability to prioritize competing demands.
  • Communication: demonstrated ability to communicate clearly and effectively, both in verbal and written forms. Demonstrated ability to listen to others to understand their perspectives, to define and communicate objectives and programs effectively, and persuade vendors and contractors to perform to meet commitments.
  • Professional presence, enthusiastic and curious demeanor, working with a sense of urgency approach to getting things done.
  • Effective vendor management focused on the delivery of world class customer service.
  • Demonstrated ability to develop and implement security policies and procedures.

What makes you uncommon?

  • Experience managing emergency services and recovery efforts.
  • Experience managing multiple offices globally.