Sr. Director Customer Security and Trust
Saviynt
Customer Service
United States · Remote
Posted on Feb 24, 2026
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
The Sr. Director – Customer Security & Trust is a senior, customer-facing security leader responsible for representing the company’s security posture to prospects and current customers. This role partners closely with Sales, Product, Engineering, Legal, Compliance teams to lead technical security conversations, support pre-procurement due diligence, and build customer confidence in the company’s security architecture, controls, and operating maturity.
This role requires a highly technical professional typically with a Security Architect or Principal Security Engineer background, who can articulate security related matters in a clear and credible narrative to an external technical audience, including senior cybersecurity leadership.
WHAT YOU WILL DO:
- Serve as the primary security representative in customer and prospect engagements, including security deep dives, architecture reviews, due diligence activities and executive briefings.
- Articulate security architecture, threat model, controls, and risk management approach across cloud, application, data, and identity layers.
- Drive technical security discussions during pre-procurement stages, addressing customer concerns related to confidentiality, integrity, availability, privacy, and compliance.
- Partner with Sales and Customer Success teams to support deal cycles by proactively addressing security objections and accelerating trust.
- Act as a bridge between customers and internal security, engineering, and product teams to clarify requirements, risks, and roadmap alignment.
- Maintain a comprehensive understanding of the organization’s security design, tooling, processes, and incident response capabilities to ensure accurate and consistent messaging.
- Represent the company’s security program in customer-led penetration testing discussions, third-party assessments, and assurance reviews.
- Contribute to the continuous improvement of customer-facing security artifacts, including security whitepapers, architecture diagrams, trust documentation, and FAQs
- Track emerging customer security expectations, regulatory trends, and industry best practices to inform security strategy and customer messaging.
WHAT YOU BRING:
- 12+ years of experience in information security, with a strong background in Security Architecture, Cloud Security, Application Security and Compliance.
- Proven experience leading technical security discussions with external customers, auditors, or regulators.
- Deep understanding of modern security architectures across cloud (AWS, Azure, or GCP), SaaS platforms, APIs, and distributed systems.
- Strong knowledge of identity and access management, encryption, network security, application security, logging/monitoring, and incident response.
- Hands-on experience with security frameworks and standards such as ISO 27001, SOC2, NIST, CSA CCM, and privacy regulations (GDPR, etc.).
- Ability to translate complex technical concepts into clear, business-relevant explanations for both technical and non-technical audiences.
- Excellent written and verbal communication skills, with strong executive presence.
Preferred Qualifications
- Prior experience in a customer-facing security role such as Customer Security Architect, Security Assurance, or Trust Office roles.
- Relevant security certifications (e.g., CISSP, CCSP, CISM, AWS/Azure Security certifications) are nice to have but not required
- Experience working closely with legal, compliance, and privacy teams on customer assurance topics.
Why This Role Matters
- This role is critical to establishing and maintaining customer trust. You will be the face of the company’s security program, ensuring customers not only understand what controls exist, but why they matter and how they are implemented. Your credibility, technical depth, and communication skills will directly impact customer confidence and business growth
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
