Customer Communication & Account Support

• Respond to customer inquiries related to account statements, payment status, and invoice clarifications.
• Provide banking and remittance details as needed to facilitate timely payments.
• Collaborate with the Collections Specialist on customer follow-ups, focusing on accounts < $100K or < 90 days overdue.
• Maintain accurate contact information and payment preferences for customer records.

Collections & Issue Resolution

• Monitor customer invoice activity on third-party platforms (e.g., Ariba, Coupa, Taulia).
• Coordinate internally with the Billing and Collections teams to address disputes, mismatches, and delayed payments.
• Escalate high-risk accounts or aged balances to the Collections Lead with appropriate context.
• Track resolution progress for assigned escalations and ensure timely closure.

Cash Application & Reconciliations

• Perform daily cash application by reconciling customer deposits with open invoices.
• Investigate payment discrepancies or unidentified receipts and coordinate with customers or internal teams for resolution.
• Support month-end close activities by ensuring accurate cash postings and clean AR ledgers.
  
  

Reporting & Platform Oversight

• Prepare and distribute daily AR/AP Flash Reports and contribute to aging trend analysis.
• Maintain a log of third-party billing platform activity and reconcile payments regularly.
Provide input for dashboards or weekly status reports to highlight AR performance and collection risk.

• Bachelor’s degree in Accounting, Finance, or a related field (preferred).
• Minimum 5 years of experience in accounts receivable.
• Hands-on experience with ERP systems (e.g., NetSuite) and third-party billing platforms (Ariba, Coupa, Taulia).
• Proficient in MS Excel (vlookups, pivot tables, etc.).
• Strong attention to detail and organizational skills with the ability to manage recurring tasks with consistency.
• Effective communicator who can coordinate well across finance, sales, and customer-facing teams.