Renewals Manager



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Posted on Thursday, January 11, 2024

About Blumira and Our Culture

By making detection and response rapid, simple, and affordable, we can help organizations of all sizes - especially small and medium-sized businesses - which have been neglected, priced-out, or, simply—failed—by existing solutions. In helping them, we help their customers, and, overall, make the Internet a safer place. We have a platform, a vision, and a team that can turn the tide. To realize our vision, we're looking for inquisitive and driven teammates, like you! Be part of a friendly and supportive team that embraces who you are and offers you the opportunity to help build and scale the Ann Arbor tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in the initial build of Blumira’s Sales organization and take Blumira to the next level!

About the Opportunity

We are seeking a Renewals Manager to help maintain and expand relationships with our existing customers. This role leverages a combination of account management and customer success skills to close customer renewals in a timely fashion and with all relevant expansion opportunities having been pursued. Blumira’s Renewals Manager will take ownership of the customer’s experience as they approach renewal, in addition to partnering with our Solutions Architecture, Security Operations & Support, and Sales teams to proactively address any issues that could interfere with customers’ ability to get value from our product and, thus, lead to churn. Our first Renewals Manager will be an individual contributor who is comfortable with ambiguity and can develop internal processes to close renewals in a SaaS startup.

Role Expectations

  • Proactively manage a portfolio of existing customers to close renewals on time and with all expansion opportunities seized and referred to the Sales team when appropriate
  • Review contracts and account health, proactively reaching out to customers who are approaching renewal to mitigate any issues
  • Prepare renewal documentation, including proposals and contracts for simple deals
  • Help develop and track KPIs to identify customers with a propensity to churn
  • Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives
  • Effectively partner with our Solutions Architecture and Sales teams to identify potential upsell opportunities
  • Develop and enhance documentation detailing the renewals process and workflows
  • Monitor and report on renewal performance and KPIs, identifying trends and potential issues

About You

  • Minimum of 4 years experience in the software/tech industry
  • Minimum of 5 years of experience in a B2B CSM/AM environment
  • Experience in a startup environment
  • Excellent communication skills (written and verbal)
  • Ability to analyze complex data sets, identify issues, and extract key insights to inform solutions
  • Solid project management and customer management skills
  • Strong ability to use technology to facilitate your work or to provide innovative solutions


  • Experience in cybersecurity
  • SIEM/EDR/Detection & Response platform experience

Perks and Benefits:

  • Competitive compensation and stock equity plan
  • Unlimited PTO
  • A flexible work environment that supports working from home with a monthly stipend
  • Comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a company sponsored pre-tax retirement savings program

Salary: $150-175K OTE

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Blumira is an inclusive employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

This job is no longer accepting applications

See open jobs at Blumira.